14 Jun 162. How To Reduce Churn and Boost Retention in Property Management
In today’s episode of Inside the Wolf’s Den, Shawn and Joni discuss a crucial issue faced by many property management companies: high churn rates with tenants and rental property owner clients. High churn rates can be a significant challenge for property management companies, leading to increased costs, lost revenue, and a negative impact on the company’s reputation. However, there are several strategies that property management companies can use to reduce churn and improve tenant and client retention. The two longtime property managers share their valuable insights and experiences to help tackle this critical issue. They discuss the importance of effective communication, building strong relationships with tenants and clients, and providing exceptional customer service. They also explore the role of technology and data in improving retention rates, such as using tenant and client feedback to identify and address issues before they lead to churn. If you are a property manager looking to improve your tenant and client retention rates to build a loyal customer base, this episode is a must-listen.
YouTube Link: https://youtu.be/tXTQpwz15tE